You can contact us via e-mail, phone, or by mail. The best way to contact us is via email. We will make every effort to respond quickly to emails and contacts.

NetPRT, a service of Powder River Technologies, Inc.
P.O. Box 134
Evergreen, CO 80437

E-mail
webmaster@netprt.com

Phone
(303) 670-8666

NetPRT offers differing levels of support, depending on your hosting plan, and whether you wish to enter into a separate support agreement with us.

Our standard support is essentially operational support, which consists of ensuring that the various servers are up and running and Internet accessible, that daily backups happen, that security checks happen, and that users are able to manage their accounts and access email properly. If you have problems in managing your accounts or accessing your email, then make sure that you contact us immediately. There are some times when Internet congestion can make the server seem like it is not available, so please try more than once before contacting us. We have monitoring software in place which will alert us if our servers are not available, and we will do our best to make sure that we clear those kinds of problems up quickly.

While we do make backups, it does take some time to restore files or user spaces, so requests for a restoration from a backup takes some time. We reserve the right to charge for regular or frequent requests to restore directories. However, no charge policy is in place at the moment, and you will be notified if or when a support policy for restoring from backups becomes necessary.

As part of our operational support, we monitor various software servers and services on our hardware servers. This operational monitoring includes monitoring the various webservers that are in use, supporting not only our own website but the sites of our users. The website monitoring software is located both onboard the hardware server being monitored and also offsite. As a result, we can respond to an outage as soon as we discover the problem.

Operational website support does not extend to supporting website content. We can offer a separate service contract to assist you with website authoring, design, and graphics development. Our standard service rates are available from the Services page.

You should be able to use your account without any specialized knowledge of UNIX, regardless of what type of account you have. You can FTP your files using any commercially available FTP package, and you can access your email via our Webmail interface.

For those users with some level of familiarity with UNIX, you can access your account via SSH (Secure SHell), with is covered in the Hosting FAQs.

For those users who are want to use the shell account to learn about UNIX and Linux, the man pages are a rich source of information about the latest version of each command. We highly recommend that you buy at least one book on UNIX or Linux, as they will be invaluable to you while learning or using UNIX.

At this point, we do not offer online training or mentoring, but we plan to eventually make these available. However, we can recommend several books about UNIX and about HTML authoring, which are listed in the Support FAQs. If you really would like to enter into a training contract, we can offer this as a service in the form of a contract, which runs at the rate of $50/hr. We highly recommend getting a good starting or good reference book, or both, on the topic of your choice prior to starting to learn either topic. If you do enter into a training contract with us, you will need to acquire books on the subject to support the lessons.